How to Change Your Phone Number with SASSA

If you are a beneficiary of the South African Social Security Agency (SASSA), it is crucial to ensure that your contact details are always up to date. One of the most important pieces of information to keep current is your phone number. In this article, we will discuss why you might need to change your phone number with SASSA, how to do it, and important information to know during the process.

SASSA Change Phone Number

How to Change Your Phone Number with SASSA

You can change your SASSA phone number online in a few simple steps. The following steps will guide you through updating your phone number:

Log in to your SASSA account

Use your SASSA username and password to log in to your account on the SASSA website. It will be necessary for you to create an account if you do not already have one.

Navigate to the ‘Change Phone Number’ section

You can change your phone number after logging in to your account by selecting the ‘Change Phone Number’ section of your account settings. You can usually find this under the ‘Profile’ or ‘Settings’ tab.

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Enter your new phone number

Fill in the appropriate field with your new phone number. If you need to receive important notifications, make sure the number you have is correct.

Confirm the change

After entering your new phone number, confirm the change by following the on-screen instructions. You may be required to verify your identity to complete the process.

Why You Might Need to Change Your Phone Number with SASSA

There are several reasons why you might need to change your phone number with SASSA. One common reason is a change in your personal circumstances, such as getting a new phone number due to a move or a change in your contact information. Another reason could be the loss or theft of your phone, which would require you to update your contact information with SASSA to ensure that you continue to receive important communications. Additionally, if you switch to a new phone number for any reason, it is important to update your information with SASSA to avoid any disruptions in communication.

Importance of keeping your SASSA phone number up to date

Your SASSA phone number is used to communicate important information about your social security benefits, including payment notifications, application updates, and other important messages. If your phone number is outdated or incorrect, you may miss out on these crucial communications, which can result in delays or issues with your benefits.

How to Change Your Phone Number with SASSA

Changing your phone number with SASSA is a relatively simple process. You can do it online through the SASSA website by logging into your account and updating your contact information. Alternatively, you can visit a SASSA office in person and request to change your phone number. Finally, you can also change your phone number by contacting the SASSA call center and providing them with the necessary information.

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Important Information to Know When Changing Your Phone Number

When changing your phone number with SASSA, it is important to have certain documents and information on hand, such as your ID number, proof of address, and your new phone number. You should also be aware of the timelines for processing the change and any potential impacts on your benefits. It is important to follow up if you do not receive confirmation of the change to ensure that your contact information has been updated successfully.

Benefits of updating your SASSA phone number

Updating your SASSA phone number ensures that you receive important updates and notifications regarding your social security benefits. Maintaining an up-to-date phone number allows you to make sure that you do not miss out on important information or your benefits are processed as quickly as possible.

Tips for a Smooth Phone Number Change Process

To ensure a smooth process when changing your phone number with SASSA, double-check all information before submitting your request. In the event that you do not receive confirmation within the expected timeframe, keep a copy of all communication and documents related to the change. Also check out SASSA Administration Vacancies.


It is important to update your SASSA phone number so that important communications and benefits can continue to be delivered to you. In the event that your phone number changes for any reason, make sure that SASSA is updated as soon as possible as to avoid any disruption in communication.

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